baristaPrivacy Policy

This page describes what we collect when you use barista and how we keep that data protected. We at barista take your privacy seriously. When you register an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or Indonesian bank transfer, or play our live-dealer tables and sportsbook, we collect personal information to verify your identity, process your transactions, and comply with applicable law.

Our barista privacy policy explains what data we collect, how we use it, who we share it with, and what rights you have. We do not sell your information to third parties for marketing. We encrypt your data in transit and store it securely on our servers. Your barista account is protected by password authentication, and you can request access to or deletion of your data at any time subject to legal requirements.

This policy applies to all barista users, whether you access our platform from Jakarta, Surabaya, Bandung, Medan, Semarang, or other supported jurisdictions. If you have questions about how we handle your data on barista, contact our support team and we will respond within standard timeframes.

What data we collect on barista

When you register on barista, we collect your email address, a password you create, your full name, date of birth, and residential address. We use this information to create and verify your barista account. During our know-your-customer (KYC) verification process, we ask you to upload a government-issued ID (such as a national ID card or passport) and proof of your current address (such as a utility bill or bank statement). We store these documents securely on barista servers for compliance and fraud prevention.

When you deposit funds on barista via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer to mobile banking, local payment, online payment, or e-wallet, we collect transaction records including the amount, date, time, and payment method. We do not store your full payment credentials (such as your complete card number or e-wallet password) on barista servers. Payment processing is handled by our secure payment gateway, which encrypts your payment information.

When you play on barista—whether on our live-dealer tables, sportsbook, slots, or esports markets—we record your game activity, bets, outcomes, and account balance changes. Each barista transaction is timestamped and linked to your account for audit and dispute resolution. We also collect technical information such as your IP address, browser type, and device information to detect fraud and ensure platform security.

How we use your data on barista

We use the data we collect on barista for several purposes. First, we verify your identity and eligibility under applicable law through our KYC process. Second, we process your deposits and withdrawals, matching your barista transactions to your payment method. Third, we detect and prevent fraud, money laundering, and other illegal activity. Fourth, we comply with regulatory requirements and respond to legal requests from authorities.

We also use your barista data to provide customer support, respond to your inquiries, and resolve disputes. If you contact our barista support team about a game outcome or transaction, we review your account history and game records to investigate. We may also use your data to improve barista—for example, analyzing which payment methods are most popular or which games are most frequently played—but we do this using aggregated, anonymized data that does not identify you personally.

Third parties and data sharing on barista

We share your barista data with third parties only when necessary. Our payment processors (the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) receive your transaction information to process deposits and withdrawals. Our hosting provider stores our barista servers and may have access to your data, though they are contractually bound to keep it confidential. Our compliance and legal team may share your data with regulatory authorities if required by law.

We do not sell your barista data to marketing companies, data brokers, or other third parties for commercial purposes. We do not share your game activity or betting history with anyone outside barista except as required by law or to prevent fraud. If we are acquired or merge with another company, your barista data may be transferred as part of that transaction, and we will notify you of any material changes to how your data is handled.

KYC verification

The identity and address check we conduct on barista to confirm eligibility and comply with regulations.

Encryption

The process we use to protect your barista data in transit and at rest using secure cryptographic standards.

Payment gateway

The third-party service that processes your barista deposits and withdrawals securely without storing full payment credentials on our servers.

Data retention

How long we keep your barista data after account closure, typically for the period required by applicable law and compliance obligations.

Your rights and barista data protection

You have the right to access the data we hold about you on barista. You can request a copy of your personal information, including your account details, transaction history, and any documents you uploaded during verification. To request your data, contact our barista support team and we will provide it within applicable legal timeframes, typically within 10-15 business days.

You have the right to request corrections to your barista data if you believe any information is inaccurate. If your address or contact details have changed, you can update them in your barista account settings. If you believe we have made an error in your account records or transaction history, contact our barista support team and we will investigate.

You have the right to request deletion of your barista data, subject to legal and compliance requirements. If you close your barista account, we will delete your personal information after the retention period required by applicable law. However, we may retain transaction records and game history for the duration required by regulatory obligations, typically several years. We cannot delete data that is subject to legal holds or ongoing investigations.

Cookies and tracking on barista

Our barista platform uses cookies to remember your login session, store your preferences, and track your activity on the site for security and analytics purposes. Cookies are small text files stored on your device. You can disable cookies in your browser settings, though this may affect barista functionality. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them).

We also use analytics tools to understand how users interact with barista—for example, which pages are most visited, how long users spend on each page, and which games are most popular. This data is aggregated and anonymized, so it does not identify you personally. We use this information to improve barista's user experience and platform performance.

Data security and barista servers

We at barista protect your data with industry-standard security measures. Your personal information is encrypted when transmitted to our servers using TLS (Transport Layer Security) encryption. Your data is stored on secure servers with access controls, firewalls, and regular security audits. We limit access to your barista data to employees and contractors who need it to perform their jobs, and they are bound by confidentiality agreements.

Our barista servers may be located outside your jurisdiction. By using barista, you consent to your data being transferred to and stored in countries outside Indonesia. We ensure that data transfers comply with applicable law and that your data receives equivalent protection regardless of server location. If you have concerns about international data transfers, contact our barista support team.

Contact us about barista privacy

If you have questions about our barista privacy policy, how we handle your data, or your privacy rights, contact our support team through the barista platform or by email. Our barista team responds in English and Indonesian and aims to address privacy inquiries within five business days. For urgent privacy concerns, you can request expedited review.

If you believe we have violated your privacy rights or mishandled your data on barista, you can file a complaint with the relevant data protection authority in your jurisdiction. We cooperate with regulatory investigations and take all privacy complaints seriously. Our barista privacy policy may be updated from time to time to reflect changes in our practices or applicable law, and we will notify you of material changes.